Refund Policy

No Refunds for Digital products
Once a digital product has been purchased it is yours to keep forever. Digital products cannot be returned after purchase which makes them vulnerable to scamming if returns are accepted. Read the descriptions carefully and ask any questions you have/need answered before ordering by emailing There are absolutely no exceptions for refunds even if you order multiple products that contain the same items. It is your responsibility as the consumer to read carefully as the descriptions clearly state what products are included. Every digital product description clearly states "No refunds for digital products!".


Refund Policy for non-Digital Products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the address provided during return communication.

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. There is a 15% restocking fee for physical products that will be deducted from refund total. Cost of original shipping will not be refunded.

You can always contact us for any return question at


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will request pictures so have those available. 


Exceptions / non-returnable items
Digital products are not returnable/refundable. Any items sold with a discount code or during a sale are not returnable. 


No exchanges.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Based on 82 reviews
CST Exam Bundle
george Lemus
CST certification bundle greatness

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CST Exam Bundle
Frank J Forba

CST Exam Bundle

Everything you need!

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CER 6-Pack Practice Tests

Surgical Instrument Flashcards

CER 3-Pack Practice Tests #1
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Flashcards/Practice Exams A+++++!

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CRCST Exam # 1
Heather Utsey

Thank you it great

Great study materials!

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Sterile Tech CRCST Flashcards

CIS Bundle Pack
Lynnette Kroll
CIS bundle pack/ Instrument and exam questions

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Good luck

Sterile Tech CRCST Flashcards

CRCST Ultimate Bundle
Annabelle Canestaro
Very happy!

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Sterile Tech CRCST Flashcards
Roseann Oesterblad
I haven’t received them yet


Worth the investment

Just get them. They're great

CHL Exam Prep

so far got 80% on every exam.... ready to apply for the a CHL and take end before thanksgiving weekend, wish me luck.

Good looking product

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Thanks so much! I’m glad you all like them.

SPD Sticker 5 Pack
Casey Langenbahn

I was happy with the quality of them

Excellent Customer Service!

I had some difficulty downloading my materials due to user error (me). He help me right away and without making me feel like an idiot. Thank you for that!

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CRCST Ultimate Bundle
Geronimo Ponce

CRCST Ultimate Bundle

CER 3-Pack Practice Tests #2
alice razzetti

I received my test exam. I would like to cancel refund please.
Thank you
Alice Razzetti

Hey there, I see that you opened the email once on 9/12 and twice on 9/14 so I am sure you received it. Please let me know if you need further help.

2-Pack CRCST Flashcards (200 Cards)
Elijahisa Wilson
Got It!

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CRCST Ultimate Bundle
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Get it get it get it y’all!

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Thanks so much for your kind words friend!

It's About You!

Hi There, My name is Brandon, also known as "The Sterile Guy." Besides my over 20 years of experience in the fields of Sterile Processing, Surgical Technology, and Infection Prevention, my most important focus is advancing the career fields of Sterile Processing and Surgical Technicians. SPD techs & OR techs are vital to the success of any medical procedure whether in the Operating Room or outlying clinics.

My goal is to equip SPD techs & OR techs with the knowledge, experience, and certifications they need to acquire the pay, benefits, and recognition they deserve. I started off simply producing YouTube videos teaching different aspects of each career field. During that time I was repeatedly asked to create materials to help others learn and achieve certifications. So that is what I did, and that is what this entire website is dedicated to. Don't hesitate to ask any questions you may have by clicking the message button at the bottom right of the screen and I will get back to you ASAP. Thanks for checking out the website, and I wish you nothing but success! ~Brandon