Refund Policy

No Refunds for Digital products
Once a digital product has been purchased it is yours to keep forever. Digital products cannot be returned after purchase which makes them vulnerable to scamming if returns are accepted. Read the descriptions carefully and ask any questions you have/need answered before ordering by emailing Brandon@thesterileguy.com. There are absolutely no exceptions for refunds even if you order multiple products that contain the same items. It is your responsibility as the consumer to read carefully as the descriptions clearly state what products are included. Every digital product description clearly states "No refunds for digital products!".

 

Refund Policy for non-Digital Products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brandon@thesterileguy.com. Please note that returns will need to be sent to the address provided during return communication.

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. There is a 15% restocking fee for physical products that will be deducted from refund total. Cost of original shipping will not be refunded.

You can always contact us for any return question at brandon@thesterileguy.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will request pictures so have those available. 

 

Exceptions / non-returnable items
Digital products are not returnable/refundable. Any items sold with a discount code or during a sale are not returnable. 

 

Exchanges
No exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brandon@thesterileguy.com.

Based on 79 reviews
84%
(66)
10%
(8)
1%
(1)
1%
(1)
4%
(3)

An amazing product and the recommend him all around the board very informative and helpful . Very much appreciated

I like it because it makes studying alot easier.

CER 6-Pack Practice Tests

Surgical Instrument Flashcards

T
CER 3-Pack Practice Tests #1
Tiffany Crownover

Definitely worth investing in! Felt alot more confident going into my test!

Flashcards/Practice Exams A+++++!

Best $100 spend! totally worth it to all those future Sterile Techs.Flashcards and the practice 6pack online exams are a huge help. Thank you Sterile guy! I'm glad I've come across your Youtube channel. Studying is just a little easier, because there is a lot to learn. Highly recommended, Thanks again!

H
CRCST Exam # 1
Heather Utsey

Thank you it great

Great study materials!

Great study materials!

Sterile Tech CRCST Flashcards

L
CIS Bundle Pack
Lynnette Kroll
CIS bundle pack/ Instrument and exam questions

I’ve been studying with these and with the IAHCSMM and Instrument book for upcoming CIS exam. They do help me retain information! I would recommend the bundle pack for sure! I do also watch his YouTube videos. Fingers crossed I pass. Never stop learning!
Good luck

Sterile Tech CRCST Flashcards

A
CRCST Ultimate Bundle
Annabelle Canestaro
Very happy!

Flash cards are a nice quality. Arrived very quickly.

R
Sterile Tech CRCST Flashcards
Roseann Oesterblad
I haven’t received them yet

??

Worth the investment

Just get them. They're great

CHL Exam Prep

so far got 80% on every exam.... ready to apply for the a CHL and take end before thanksgiving weekend, wish me luck.

Good looking product

The cards are very nice and are coming in handy. I bought 4 packs one for me and one for each of my classmates; we love the flash cards!!

Thanks so much! I’m glad you all like them.

C
SPD Sticker 5 Pack
Casey Langenbahn
Sticker

I was happy with the quality of them

Excellent Customer Service!

I had some difficulty downloading my materials due to user error (me). He help me right away and without making me feel like an idiot. Thank you for that!

I'm glad we figured out the issue so you could get your materials. Thanks so much!

G
CRCST Ultimate Bundle
Geronimo Ponce

CRCST Ultimate Bundle

a
CER 3-Pack Practice Tests #2
alice razzetti
Received

I received my test exam. I would like to cancel refund please.
Thank you
Alice Razzetti

Hey there, I see that you opened the email once on 9/12 and twice on 9/14 so I am sure you received it. Please let me know if you need further help.

E
2-Pack CRCST Flashcards (200 Cards)
Elijahisa Wilson
Got It!

thank you got it!!!!!!!!!!!!!!!!!!!

P
CRCST Ultimate Bundle
Princess Antwi
Get it get it get it y’all!

This stuffs are awesome and easy to learn with answers to guide you pass your CRCST exams. I couldn’t be happier with this. It took a minute to receive the questions in my email the moment I placed an order and my cards was already shipped. Don’t hesitate to get it y’all.Thank you Sterile Guy you doing such an amazing job.👏👏😍

Thanks so much for your kind words friend!

The Sterile Tech flash cards are good to study with. I’d recommend it to my friends.

E
2-Pack CRCST Flashcards (200 Cards)
Elijahisa Wilson
Received

#2 time I got my cards

Hi there. I am showing that your flashcards were sent to your email right after you placed your order. You ordered/ purchased the digital flashcards that you can print. If you need a new email sent, I would be happy to do so, just let me know.

(Updated) Since you submitted a second poor review I will remind you like I did in my multiple responses and emails that you need to check your junk folder in your email. It has been sent at least 5 times and was confirmed received by the gmail server.

CIS EXAM

Great for using as a prep for the exam

It's About You!

Hi There, My name is Brandon, also known as "The Sterile Guy." Besides my over 20 years of experience in the fields of Sterile Processing, Surgical Technology, and Infection Prevention, my most important focus is advancing the career fields of Sterile Processing and Surgical Technicians. SPD techs & OR techs are vital to the success of any medical procedure whether in the Operating Room or outlying clinics.

My goal is to equip SPD techs & OR techs with the knowledge, experience, and certifications they need to acquire the pay, benefits, and recognition they deserve. I started off simply producing YouTube videos teaching different aspects of each career field. During that time I was repeatedly asked to create materials to help others learn and achieve certifications. So that is what I did, and that is what this entire website is dedicated to. Don't hesitate to ask any questions you may have by clicking the message button at the bottom right of the screen and I will get back to you ASAP. Thanks for checking out the website, and I wish you nothing but success! ~Brandon