Refund Policy
No Refunds for Digital products other than SP101 if within 10 days.
Once a digital product has been purchased and accessed there are no refunds. Digital products cannot be returned after purchase which makes them vulnerable to scamming if returns are accepted. Read the descriptions carefully and ask any questions you have/need answered before ordering by emailing Brandon@thesterileguy.com. There are absolutely no exceptions for refunds even if you order multiple products that contain the same items. It is your responsibility as the consumer to read carefully as the descriptions clearly state what products are included. Every digital product description clearly states "No refunds for digital products!".
Refund Policy for non-Digital Products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at brandon@thesterileguy.com. Please note that returns will need to be sent to the address provided during return communication.
If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. There is a 15% restocking fee for physical products that will be deducted from refund total. Cost of original shipping will not be refunded. If you purchased a physical product with a discount due to also purchasing the Sterile Processing 101 Certification Prep course, and you decide to get a refund for the SP101 course, the discount difference of the physical product will be deducted from refund of SP101 course. For example: You purchase the SP101 course and take advantage of adding the flashcards to same purchase for 50% off. If you request a refund for SP101 course, the 50% you were discounted will be deducted from your refund. This is because the discount only applies when it was combined with the course.
You can always contact us for any return question at brandon@thesterileguy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will request pictures so have those available.
Exceptions / non-returnable items
Digital products are not returnable/refundable. Any items sold with a discount code or during a sale are not returnable.
Exchanges
No exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brandon@thesterileguy.com.
Let customers speak for us
from 139 reviews
The practice questions gave me full insight of what will come out of exam. Thanks sterile guy for putting this together. Amazing work. I will. Buy another package again for my CIS.

This has helped me in so many ways getting ready to take my certification. The practice tests are super helpful, and it was definitely worth it!!

From the initial answers I got after asking questions before purchasing, to the easy to checkout process, to receiving my order in the mail (in an impressive amount of time), to the quality of the flashcards, I was impressed, in fact, I am still impressed.
I must say, this Sterile Processing Supreme Bundle delivers.
You'll just have to make the purchase to see exactly what I mean when I say, "The flashcards are 'matter-of-fact' evidence to the standard of academic excellence 'the sterile guy' has committed to."

These cards were exactly what I was looking for! Excellent information and made with care. Huge thank you to The Sterile Guy!

I recently purchased the sterile processing flash cards, and I couldn't be more pleased! These cards are incredibly informative and well-organized, making it easy to review key concepts and terminology. The visuals are clear, and the information is presented in a concise manner, which helps reinforce learning. I've found them to be an invaluable resource for both studying and quick reference. I highly recommend these flash cards to anyone in the sterile processing field or those preparing for certification. They truly enhance the learning experience!

This program is a MUST buy for any techs, with or without work experience. The videos are great and informative, and everything is in bullet point and highlighted, which makes studying so much more fun and easy compared to relying on the manual handbook. I highly recommend everyone to buy the 101 course and ultimate bundle package that comes with flashcards and more exam questions, it's worth every money you can invest to pass the exam. Brandon is also very helpful in answering any concerns or questions. I would not have passed without this program. Thank you brandon!

Good content

These cards have helped me so much as far as studying for my test goes. I feel prepared and confident.

Helped a lot thanks

Love the vibrant colors and the help this will give

I passed the CIS exam yesterday, and I wanted to say thank you for the practice exams. It really does help in showing where I need to have a better understanding of the topics in the HSPA/CIS book.

Hey hey! Passed my exam with ease & ended up using a lot from my flashcards, the videos I was provided with from The Sterile Guy helped me a TON! I have literally learned so much more that I didn’t know about sterile processing from my ultimate bundle. I 10000000017347493987% actually INFINITY recommend The Sterile Guy’s bundles, even just the flashcards will do wonders, but the ultimate bundle will legitimately save you & help get you even more ready for your exam. THANK YOU @TheSterileGuy for EVERYTHING!!

I really enjoyed the videos and accompaining lesson plans. This was a great companion with reading the chapters in HSPA 9th. Helped hearing it repeating in a condensed version and the study cheat sheets were a great review before taking my test. I passed! :)

Very helpful preparing to answer questions in a test format! Thank you!

I ordered the bundle of flash cards and I am very pleased with it, it is a great material for reviewing
for the CRCST exam . Very well made and I love the Color , Thank you for the bonus 125 plus questionnaire practice on the member area of the website . Thank you for being a guide and support for all Sterile processing career !
It's About You!
Hi There, My name is Brandon, also known as "The Sterile Guy." Besides my over 20 years of experience in the fields of Sterile Processing, Surgical Technology, and Infection Prevention, my most important focus is advancing the career fields of Sterile Processing and Surgical Technicians. SPD techs & OR techs are vital to the success of any medical procedure whether in the Operating Room or outlying clinics.
My goal is to equip SPD techs & OR techs with the knowledge, experience, and certifications they need to acquire the pay, benefits, and recognition they deserve. I started off simply producing YouTube videos teaching different aspects of each career field. During that time I was repeatedly asked to create materials to help others learn and achieve certifications. So that is what I did, and that is what this entire website is dedicated to. Don't hesitate to ask any questions you may have by clicking the message button at the bottom right of the screen and I will get back to you ASAP. Thanks for checking out the website, and I wish you nothing but success! ~Brandon