Refund Policy
No Refunds for Digital products other than SP101 if within 10 days.
Once a digital product has been purchased and accessed there are no refunds. Digital products cannot be returned after purchase which makes them vulnerable to scamming if returns are accepted. Read the descriptions carefully and ask any questions you have/need answered before ordering by emailing Brandon@thesterileguy.com. There are absolutely no exceptions for refunds even if you order multiple products that contain the same items. It is your responsibility as the consumer to read carefully as the descriptions clearly state what products are included. Every digital product description clearly states "No refunds for digital products!".
Refund Policy for non-Digital Products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at brandon@thesterileguy.com. Please note that returns will need to be sent to the address provided during return communication.
If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. There is a 15% restocking fee for physical products that will be deducted from refund total. Cost of original shipping will not be refunded. If you purchased a physical product with a discount due to also purchasing the Sterile Processing 101 Certification Prep course, and you decide to get a refund for the SP101 course, the discount difference of the physical product will be deducted from refund of SP101 course. For example: You purchase the SP101 course and take advantage of adding the flashcards to same purchase for 50% off. If you request a refund for SP101 course, the 50% you were discounted will be deducted from your refund. This is because the discount only applies when it was combined with the course.
You can always contact us for any return question at brandon@thesterileguy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will request pictures so have those available.
Exceptions / non-returnable items
Digital products are not returnable/refundable. Any items sold with a discount code or during a sale are not returnable.
Exchanges
No exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brandon@thesterileguy.com.
Let customers speak for us
from 169 reviewsI’m learning so many things while watching the videos and doing practice tests after each lesson! I was worried about not being able to grasp anything but the tests after each lesson really solidify the information I learned! Thank you so much for this way of teaching!
I purchased the course, the index cards and the extra quizzes. I don't have the book nor did I take any classes or go to any programs. My schedule was too busy, so I self studied with Brandon's incredible bundles. I HIGHLY recommend his course and the extra quizzes were chef's kiss.
PS: the combination of the course outline, the cheat sheets AND the videos is the key to really understanding the material. Thanks Brandon!
Very comprehensive and scholarly presented . Kudos Brandon!
The practice test really helped prepare for the certification test!
Hi these cards are of quality and value easy to learn and just amazing thanks
I just registered class about one week ago, and finished two modules. I have to say this 101 class make the process of preparing the CRCST exam much more easier. I mean each module is kind of short but full of necessary information for the exam and follow up with some practice questions with an answer page. I also have flash cards on the way, cannot wait to see it!!! I am planning to take my exam no later than August probably in the middle of August, hope I can pass it on my first attempt. 🙏
I took my test today for my provisional and I PASSSED! I bought the flash card bundle. I can say honestly your flash cards seem like a lot of hard work went into them. I’ll be honest i didn’t really use them as much but i found your practice test very helpful. I would take them every two weeks and it helped me a lot on my test. So thank you very much.
Taking my CIS in July. These are a very good study guide. Thank You.
I felt pretty confident going into my CIS exam, but I wanted some extra reassurance so I decided to purchase the practice exam. Not only did it give me peace of mind, it also showed me where I could use a little extra last minute studying. The questions felt true to the test and were far better than any of the free study options. 10/10 would recommend!
I really loved this practice exam, it helped me a lot in preparing for my CIS exam. I especially appreciated how the practice exams are linked with the HSPA CIS book, providing page numbers to review whenever you choose an incorrect answer. This feature made it easy to revisit and understand the material better.
I really loved this practice exam, it helped me a lot in preparing for my CER exam. I especially appreciated how the practice exams are linked with the HSPA CER book, providing page numbers to review whenever you choose an incorrect answer. This feature made it easy to revisit and understand the material better.
Fast shipping and excellent customer service..love how informative you are and everything is very detailed on
I will recommend anyone trying to site for his or her endoscopy certificate examination to get the book it will indeed help you thanks
Update: thanks so much I received my digital copy
The practice questions gave me full insight of what will come out of exam. Thanks sterile guy for putting this together. Amazing work. I will. Buy another package again for my CIS.
It's About You!
Hi There, My name is Brandon, also known as "The Sterile Guy." Besides my over 20 years of experience in the fields of Sterile Processing, Surgical Technology, and Infection Prevention, my most important focus is advancing the career fields of Sterile Processing and Surgical Technicians. SPD techs & OR techs are vital to the success of any medical procedure whether in the Operating Room or outlying clinics.
My goal is to equip SPD techs & OR techs with the knowledge, experience, and certifications they need to acquire the pay, benefits, and recognition they deserve. I started off simply producing YouTube videos teaching different aspects of each career field. During that time I was repeatedly asked to create materials to help others learn and achieve certifications. So that is what I did, and that is what this entire website is dedicated to. Don't hesitate to ask any questions you may have by clicking the message button at the bottom right of the screen and I will get back to you ASAP. Thanks for checking out the website, and I wish you nothing but success! ~Brandon