Refund Policy

No Refunds for Digital products
Once a digital product has been purchased it is yours to keep forever. Digital products cannot be returned after purchase which makes them vulnerable to scamming if returns are accepted. Read the descriptions carefully and ask any questions you have/need answered before ordering by emailing Brandon@thesterileguy.com. There are absolutely no exceptions for refunds even if you order multiple products that contain the same items. It is your responsibility as the consumer to read carefully as the descriptions clearly state what products are included. Every digital product description clearly states "No refunds for digital products!".

 

Refund Policy for non-Digital Products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brandon@thesterileguy.com. Please note that returns will need to be sent to the address provided during return communication.

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. There is a 15% restocking fee for physical products that will be deducted from refund total. Cost of original shipping will not be refunded.

You can always contact us for any return question at brandon@thesterileguy.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will request pictures so have those available. 

 

Exceptions / non-returnable items
Digital products are not returnable/refundable. Any items sold with a discount code or during a sale are not returnable. 

 

Exchanges
No exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brandon@thesterileguy.com.

Let customers speak for us

from 128 reviews
Instrument Specialist Practice Exam
CIS, Certified Instrument Specialist

I passed the CIS exam yesterday, and I wanted to say thank you for the practice exams. It really does help in showing where I need to have a better understanding of the topics in the HSPA/CIS book.

Sandra Grebenc
Instrument Specialist Practice Exam
Sterile Processing Supreme Bundle
Passed with ease

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Sterile Processing Supreme Bundle
Sterile Processing 101 Certification Prep
Very Helpful

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Shannon Ehlert
Sterile Processing 101 Certification Prep
Sterile Processing Practice Exam
Crcst practice exams

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Shaylynn
Sterile Processing Practice Exam
Sterile Processing Ultimate Bundle
Useful and great material

I ordered the bundle of flash cards and I am very pleased with it, it is a great material for reviewing
for the CRCST exam . Very well made and I love the Color , Thank you for the bonus 125 plus questionnaire practice on the member area of the website . Thank you for being a guide and support for all Sterile processing career !

Valerie Villanueva
Sterile Processing Ultimate Bundle
Sterile Processing Practice Exam
Sterile Processing Practice Exam

The Sterile Processing Practice Exam from The Sterile Guy has been incredibly helpful in my studies and my daily work. It’s a great tool for exam prep and on-the-job success!

Chris
Sterile Processing Practice Exam
Instrument Specialist Practice Exam
Five stars!! amazing

I highly recommend this instrument specials practice exam for those who is getting CIS
Exam!!! Thank you Brandon!! This is really helpful 👍

Khamid
Instrument Specialist Practice Exam
Sterile Processing Flashcards
Love them

I'm currently in a sterile processing program and these cards are so accurate to the material we are going over. I will share them among my peers!

Arlette Pascual Jimenez
Sterile Processing Flashcards
Sterile Processing Supreme Bundle
Quick

Very informative and helpful. My order was placed and shipped right away.

Joyce Golay
Sterile Processing Supreme Bundle
Sterile Processing Supreme Bundle
Thank you

Thank you for creating this course the online was accessible seconds after payment. The cards shipped quickly. I'm will do a follow up once I take my exam Feb 20, 2025

Tenesha Armstead
Sterile Processing Supreme Bundle
Endoscope Reprocessing Practice Exam
CER

Love that I can do practice exams from my phone during down time to help me prepare for my exam

Heather Grindstaff
Endoscope Reprocessing Practice Exam
Sterile Processing Supreme Bundle
Flashy Flash Cards

Nicely produced flash cards and helped a lot on exam!

Anonymous
Sterile Processing Supreme Bundle
Healthcare Leader Practice Exam
Just wanted to say, “Thank You”. I passed my CHL certification

I passed the CHL exam on my second attempt! I can't thank you enough! Your tests gave me the confidence I needed to go into the test relaxed and ready to go. Your test format and questions were right on the mark, which made me even more relaxed as I worked my way through the exam. I will recommend your site to everyone I know that’s preparing for the CHL

Pedro Oliver
Healthcare Leader Practice Exam
Sterile Processing Flashcards
Sterile processing 101

Excellent course material i have ever seen thank you.

dill sugebo
Sterile Processing Flashcards
Sterile Processing 101 Certification Prep
Sterile Processing Course Review

This course is great for busy working parents who are looking to change careers, and do not have a lot of time. Thank you Sterile Guy!

Laura Mattia
Sterile Processing 101 Certification Prep

It's About You!

Hi There, My name is Brandon, also known as "The Sterile Guy." Besides my over 20 years of experience in the fields of Sterile Processing, Surgical Technology, and Infection Prevention, my most important focus is advancing the career fields of Sterile Processing and Surgical Technicians. SPD techs & OR techs are vital to the success of any medical procedure whether in the Operating Room or outlying clinics.

My goal is to equip SPD techs & OR techs with the knowledge, experience, and certifications they need to acquire the pay, benefits, and recognition they deserve. I started off simply producing YouTube videos teaching different aspects of each career field. During that time I was repeatedly asked to create materials to help others learn and achieve certifications. So that is what I did, and that is what this entire website is dedicated to. Don't hesitate to ask any questions you may have by clicking the message button at the bottom right of the screen and I will get back to you ASAP. Thanks for checking out the website, and I wish you nothing but success! ~Brandon